The workflow
The screens follow the process you described.
Custom Enterprise Applications
The operational system your process needs, when a module on the shelf is the wrong shape.
The work
The system beside the suite
Beside the suite
It sits next to a product we ship, or covers a process none of them do.
The recommendation
If a product we already ship fits, that is what we say.
We do not rename a module and call it custom. If OrganizationOS, Insan, TRACEOPS, WorkComply, Spend, Daftar, or Helpdesk already fits the workflow, that is the recommendation.